Resources for Victims & People Who Support Them

General Services

Victims Support Line

The Victim Support Line (VSL) is a province-wide, bilingual, toll-free information line that provides information about a range of services for victims of crime, 24 hours a day, 7 days a week. The VSL offers:

  • Referrals to victim support services in local communities;
  • A notification system regarding the release of offenders in provincial prison and information about these offenders;

Greater Toronto Area: 416 314-2447
Toll-free: 1 888 579-2888

You can also find these resources online at: www.211ontario.ca.

Financial Assistance

Financial Assistance for Families of Homicide Victims (FAFHV) Program

The Financial Assistance for Families of Homicide Victims (FAFHV) program helps eligible parents and spouses/common-law partners of homicide victims by providing up to $10,000 per homicide.

Greater Toronto Area: 416-212-9164

Toll Free: 1-855-467-4344

Link: Financial Assistance for Families of Homicide Victims (FAFHV)

Victim Quick Response Program (VQRP)

The Victim Quick Response Program (VQRP) provides eligible victims with emergency funds for certain expenses immediately following a violent crime. Applications for financial assistance under the VQRP must be made within 45 days of the crime (or 90 days for counselling expenses). For more detailed information, please see the link below and/or call the Victim Support Line to find the Victim Quick Response Program service provider nearest you.

Greater Toronto Area: 416-314-2447

Toll-free: 1-888-579-2888

Link: Victim Quick Response Program (VQRP)

Criminal Injuries Compensation Board (CICB)

The Criminal Injuries Compensation Board is an Ontario government agency that provides financial compensation to eligible victims of a violent crime committed in Ontario

Greater Toronto Area: 416 326-2900
Toll-free: 1 800 372-7463
Website: www.cicb.gov.on.ca

Legal Services

Criminal Justice System/Courts

Victim/Witness Assistance Program (V/WAP)

If you are a victim or witness of a violent crime, it is likely that you will need to go to court. This can be a difficult and confusing experience and you may have a lot of questions about the criminal court system, and what will be expected of you. The Victim/Witness Assistance Program (V/WAP) is a service provided on a priority basis to victims and witnesses of violent crimes. The services begin once police have laid charges and will continue until the court case is over. It is offered by the Ministry of the Attorney General in all 54 court districts.

To find the office nearest you, call the Victim Support Line (VSL):
Greater Toronto Area: 416 314-2447
Toll Free: 1 888-579-2888

Courthouses

To find a list of courthouses in Ontario, see:

Link: Ministry of the Attorney General, Court Addresses

Parole Boards

Parole Board of Canada

The Parole Board of Canada (PBC) is an independent administrative tribunal that has exclusive authority under the Corrections and Conditional Release Act to grant, deny, cancel, terminate or revoke day parole and full parole. The Parole Board of Canada may also order certain offenders to be held in prison until the end of their sentence.

National Office: 613 954-7474
Website: http://www.pbc-clcc.gc.ca

Ontario Parole Board

The Ontario Parole Board (OPB), as part of the Canadian criminal justice system, has legislated authority to grant supervised conditional release to adult offenders sentenced to Ontario provincial correctional institutions. The Board, which has representatives from the community, welcomes input from all sources, including victims of crime, in making independent, fair and objective decisions. It pursues its primary goal of protecting the public by releasing only those offenders considered to be a manageable risk.

Greater Toronto Area: 416 325-4480
Central North Regional Office: 705 526-2500
Central East Regional Office: 705 324-4184
South West Regional Office: 905 693-9326
Website: www.opb.gov.on.ca

Information on Offenders

Victim Notification for Offenders in a Federal Prison

To receive information on offenders in federal prisons, victims must register with either the Correctional Service Canada (CSC) OR the Parole Board of Canada (PBC). Information victims can receive includes start date and length of the sentence, offence for which the offender was convicted, eligibility and review dates for any release, parole hearings, transfers, and escapes. Victims do not have to register with both agencies in order to receive information from both the CSC and the PBC. To register, victims must complete an application form. For more information, to access the form, and to receive assistance please contact the Victim Services Unit of CSC or PBC directly.

Correctional Service of Canada:

Toll-free 1 866 875-2225
Link: Victim Services Unit, CSC

Parole Board of Canada

Toll-free (within Canada) 1 800 518-8817
Toll-free (outside Canada) 1 866 789-4636
Link: Victim Information, Parole Board of Canada

Victim Notifcation for Offenders in a Provincial Prison: Victim Notification System

The Victim Notification System (VNS) is an automated telephone notification system that provides victims who have registered with the VNS with information on offenders who are serving their sentences in provincial prison. Information includes parole hearing dates, decisions to release or to deny parole, and temporary absences. After calling the VNS, victims will be given the option of registering. Registered victims will receive automated phone messages instructing them to call back to get more information if there are changes in the status of offenders.

To register with the VNS:

Call the Victim Support Line and select the option for the Victim Notification System.

Greater Toronto Area: 416 314-2447
Toll-free: 1 888 579-2888

Victim-Related Training

Other Resources

Federal Ombudsman for Victims of Crime

The Office of the Federal Ombudsman for Victims of Crime (OFOVC) is an independent resource for victims in Canada. Victims can contact the OFOVC to learn more about their rights under federal law and the services available to them, or to make a complaint about any federal agency or federal legislation dealing with victims of crime.

Toll-free: 1 866 481-8429
Website: www.victimsfirst.gc.ca

Policy Centre for Victim Issues

The Policy Centre for Victim Issues (PCVI) at the Department of Justice Canada works toward improving the experience of victims of crime in the criminal justice system. The PCVI website provides information and resources, including the Justice Canada Victim Services Directory, which lists more than 350 organizations across Canada that provides services to victims.

Website: www.justice.gc.ca/eng/cj-jp/victims-victimes/

National Office for Victims

The National Office for Victims is a central resource for victims of offenders in federal prisons. It provides general information to victims and the public, referrals to the Correctional Service of Canada (CSC) and the Parole Board of Canada (PBC) for specific enquiries, and a victim’s perspective in national policy development. In addition, the office responds to complaints about the services provided to victims by the CSC and the PBC once all existing avenues for complaint have been exhausted.

Toll-free: 1 866 525-0554
Website: https://www.publicsafety.gc.ca/cnt/cntrng-crm/crrctns/ntnl-ffc-vctms-en.aspx