Resources for Victims & People Who Support Them

General Services

Victims Support Line

The Victim Support Line (VSL) is a province-wide, bilingual, toll-free information line that provides information about a range of services for victims of crime, 24 hours a day, 7 days a week. The VSL offers:

  • Referrals to victim support services in local communities;
  • A notification system regarding the release of offenders in provincial prison and information about these offenders;

Greater Toronto Area: 416 314-2447
Toll-free: 1 888 579-2888

You can also find these resources online at:

Financial Assistance

Victim Quick Response Program + (VQRP+)

The Victim Quick Response Program + (VQRP+) provides eligible victims with emergency funds for certain expenses immediately following a violent crime. For more detailed information, please see the link below and/or call the Victim Support Line to find the VQRP+ service provider nearest you.

Greater Toronto Area: 416-314-2447

Toll-free: 1-888-579-2888

Link: Victim Quick Response Program + (VQRP+)

Criminal Injuries Compensation Board (CICB)

The Criminal Injuries Compensation Board is an Ontario government agency that provides financial compensation to eligible victims of a violent crime committed in Ontario

Important Notice: As of October 1, 2019, the CICB is no longer accepting applications for compensation (death or injury), requests for review or applications to vary an order for compensation. To learn more, read the CICB’s Latest News.

Greater Toronto Area: 416 326-2900
Toll-free: 1 800 372-7463

Legal Services

Criminal Justice System/Courts

Victim/Witness Assistance Program (V/WAP)

If you are a victim or witness of a violent crime, it is likely that you will need to go to court. This can be a difficult and confusing experience and you may have a lot of questions about the criminal court system, and what will be expected of you. The Victim/Witness Assistance Program (V/WAP) is a service provided on a priority basis to victims and witnesses of violent crimes. The services begin once police have laid charges and will continue until the court case is over. It is offered by the Ministry of the Attorney General in all 54 court districts.

To find the office nearest you, call the Victim Support Line (VSL):
Greater Toronto Area: 416 314-2447
Toll Free: 1 888-579-2888


To find a list of courthouses in Ontario, see:

Link: Ministry of the Attorney General, Court Addresses

Federal Government Resources

Parents of Murdered or Missing Children – Income Support Grant

The death or disappearance of a child is devastating and can leave parents unable to work. Parents or legal guardians who have taken time away from work and suffered a loss of income to cope with the murder or disappearance of their child or children may be eligible for federal income support of $350 per week.

North America toll-free: 1-800-622-6232
North America TTY: 1-800-926-9105

In order to be more inclusive and flexible so that more parents of young victims of crime can get the help they need, the following improvements will take effect in the fall of 2018:

    -Increasing the weekly grant amount from $350 to $450
    -Changing the age limit of the young victim from under 18 to under 25
    -Extending the period in which recipients can receive the grant from 52 to 104 weeks
    -Allowing grant recipients to work up to 50% of their regular work week (up to 20 hours/week)
    -Eliminating the requirement that parents, whose child aged under 14, attest that their child was not a willing party to the crime

While these improvements are being implemented, the current PMMC grant remains available. Consult the announcement on the Canadian Benefit for Parents of Young Victims of Crime for new information.

Federal Ombudsman for Victims of Crime

The Office of the Federal Ombudsman for Victims of Crime (OFOVC) is an independent resource for victims in Canada. Victims can contact the OFOVC to learn more about their rights under federal law and the services available to them, or to make a complaint about any federal agency or federal legislation dealing with victims of crime.

Toll-free: 1 866 481-8429

Policy Centre for Victim Issues

The Policy Centre for Victim Issues (PCVI) at the Department of Justice Canada works toward improving the experience of victims of crime in the criminal justice system. The PCVI website provides information and resources, including the Justice Canada Victim Services Directory, which lists more than 350 organizations across Canada that provides services to victims.


Parole Boards

Parole Board of Canada

The Parole Board of Canada (PBC) is an independent administrative tribunal that has exclusive authority under the Corrections and Conditional Release Act to grant, deny, cancel, terminate or revoke day parole and full parole. The Parole Board of Canada may also order certain offenders to be held in prison until the end of their sentence.

National Office: 613 954-7474

Ontario Parole Board

The Ontario Parole Board (OPB), as part of the Canadian criminal justice system, has legislated authority to grant supervised conditional release to adult offenders sentenced to Ontario provincial correctional institutions. The Board, which has representatives from the community, welcomes input from all sources, including victims of crime, in making independent, fair and objective decisions. It pursues its primary goal of protecting the public by releasing only those offenders considered to be a manageable risk.

Greater Toronto Area: 416 325-4480
Central North Regional Office: 705 526-2500
Central East Regional Office: 705 324-4184
South West Regional Office: 905 693-9326

Information on Offenders

Victim Notification for Offenders in a Federal Prison

To receive information on offenders in federal prisons, victims must register with either the Correctional Service Canada (CSC) OR the Parole Board of Canada (PBC). Information victims can receive includes start date and length of the sentence, offence for which the offender was convicted, eligibility and review dates for any release, parole hearings, transfers, and escapes. Victims do not have to register with both agencies in order to receive information from both the CSC and the PBC. To register, victims must complete an application form. For more information, to access the form, and to receive assistance please contact the Victim Services Unit of CSC or PBC directly.

Correctional Service of Canada:

Toll-free 1 866 875-2225
Link: Victim Services Unit, CSC

Parole Board of Canada

Toll-free (within Canada) 1 800 518-8817
Toll-free (outside Canada) 1 866 789-4636
Link: Victim Information, Parole Board of Canada

Victim Notifcation for Offenders in a Provincial Prison: Victim Notification System

The Victim Notification System (VNS) is an automated telephone notification system that provides victims who have registered with the VNS with information on offenders who are serving their sentences in provincial prison. Information includes parole hearing dates, decisions to release or to deny parole, and temporary absences. After calling the VNS, victims will be given the option of registering. Registered victims will receive automated phone messages instructing them to call back to get more information if there are changes in the status of offenders.

To register with the VNS:

Call the Victim Support Line and select the option for the Victim Notification System.

Greater Toronto Area: 416 314-2447
Toll-free: 1 888 579-2888

Victim-Related Training

Other Resources

National Office for Victims

The National Office for Victims at Public Safety Canada acts as a central resource offering information and support to victims of offenders under federal responsibility (serving a sentence of two years or more). The office develops informational products for victims of crime and the public on issues specific to the federal corrections and conditional release (parole) systems. In addition, it works closely with federal, provincial and territorial governments and other stakeholders in developing national police and addressing issues that impact victims of crime in Canada.

Toll-free: 1-866-525-0554