Resources for Victims & People Who Support Them

General Services

Victims Support Line

The Victim Support Line (VSL) is a province-wide, bilingual, toll-free information line that provides information about a range of services for victims of crime, 24 hours a day, 7 days a week. The VSL offers:

  • Referrals to victim support services in local communities;
  • A notification system regarding the release of offenders in provincial prison and information about these offenders;

Greater Toronto Area: 416 314-2447
Toll-free: 1 888 579-2888

You can also find these resources online at: www.211ontario.ca.

Financial Assistance

Victim Quick Response Program + (VQRP+)

The Victim Quick Response Program + (VQRP+) provides eligible victims with emergency funds for certain expenses immediately following a violent crime. For more detailed information, please see the link below and/or call the Victim Support Line to find the VQRP+ service provider nearest you.

Greater Toronto Area: 416-314-2447

Toll-free: 1-888-579-2888

Link: Victim Quick Response Program + (VQRP+)

Criminal Injuries Compensation Board (CICB)

The Criminal Injuries Compensation Board is an Ontario government agency that provides financial compensation to eligible victims of a violent crime committed in Ontario

Important Notice: As of October 1, 2019, the CICB is no longer accepting applications for compensation (death or injury), requests for review or applications to vary an order for compensation. To learn more, read the CICB’s Latest News.

Greater Toronto Area: 416 326-2900
Toll-free: 1 800 372-7463
Website: www.cicb.gov.on.ca

Legal Services

Criminal Justice System/Courts

Victim/Witness Assistance Program (V/WAP)

If you are a victim or witness of a violent crime, it is likely that you will need to go to court. This can be a difficult and confusing experience and you may have a lot of questions about the criminal court system, and what will be expected of you. The Victim/Witness Assistance Program (V/WAP) is a service provided on a priority basis to victims and witnesses of violent crimes. The services begin once police have laid charges and will continue until the court case is over. It is offered by the Ministry of the Attorney General in all 54 court districts.

To find the office nearest you, call the Victim Support Line (VSL):
Greater Toronto Area: 416 314-2447
Toll Free: 1 888-579-2888

Courthouses

To find a list of courthouses in Ontario, see:

Link: Ministry of the Attorney General, Court Addresses

Federal Government Resources

Parents of Murdered or Missing Children – Income Support Grant

The death or disappearance of a child is devastating and can leave parents unable to work. Parents or legal guardians who have taken time away from work and suffered a loss of income to cope with the murder or disappearance of their child or children may be eligible for federal income support of $350 per week.

Website: www.canada.ca/en/employment-social-development/services/parents-murdered-missing-children.html
North America toll-free: 1-800-622-6232
North America TTY: 1-800-926-9105

In order to be more inclusive and flexible so that more parents of young victims of crime can get the help they need, the following improvements will take effect in the fall of 2018:

-Increasing the weekly grant amount from $350 to $450
-Changing the age limit of the young victim from under 18 to under 25
-Extending the period in which recipients can receive the grant from 52 to 104 weeks
-Allowing grant recipients to work up to 50% of their regular work week (up to 20 hours/week)
-Eliminating the requirement that parents, whose child aged under 14, attest that their child was not a willing party to the crime

While these improvements are being implemented, the current PMMC grant remains available. Consult the announcement on the Canadian Benefit for Parents of Young Victims of Crime for new information.

Federal Ombudsman for Victims of Crime

The Office of the Federal Ombudsman for Victims of Crime (OFOVC) is an independent resource for victims in Canada. Victims can contact the OFOVC to learn more about their rights under federal law and the services available to them, or to make a complaint about any federal agency or federal legislation dealing with victims of crime.

Toll-free: 1 866 481-8429
Website: www.victimsfirst.gc.ca

Policy Centre for Victim Issues

The Policy Centre for Victim Issues (PCVI) at the Department of Justice Canada works toward improving the experience of victims of crime in the criminal justice system. The PCVI website provides information and resources, including the Justice Canada Victim Services Directory, which lists more than 350 organizations across Canada that provides services to victims.

Website: www.justice.gc.ca/eng/cj-jp/victims-victimes/

National Office for Victims

The National Office for Victims at Public Safety Canada acts as a central resource offering information and support to victims of offenders under federal responsibility (serving a sentence of two years or more). The office develops informational products for victims of crime and the public on issues specific to the federal corrections and conditional release (parole) systems. In addition, it works closely with federal, provincial and territorial governments and other stakeholders in developing national police and addressing issues that impact victims of crime in Canada.

Toll-free: 1-866-525-0554
Website: www.publicsafety.gc.ca/nov

Parole Boards

Parole Board of Canada

The Parole Board of Canada (PBC) is responsible for conducting parole hearings and making decisions on parole for offenders in the federal corrections system (serving sentences of two years or more).

To learn more about the PBC, participating in a parole hearing, and/or registering to receive information about an offender and participate in parole hearings, call the PBC or visit their website using the information listed below. To raise concerns about the release of an offender in a federal correctional facility, call the PBC.

Toll-free: 1-866-789-4636
Website: canada.ca/en/parole-board

Ontario Parole Board

The Ontario Parole Board (OPB), as part of the Canadian criminal justice system, has legislated authority to grant supervised conditional release to adult offenders sentenced to Ontario provincial correctional institutions. The Board, which has representatives from the community, welcomes input from all sources, including victims of crime, in making independent, fair and objective decisions. It pursues its primary goal of protecting the public by releasing only those offenders considered to be a manageable risk.

Greater Toronto Area: 416 325-4480
Central North Regional Office: 705 526-2500
Central East Regional Office: 705 324-4184
South West Regional Office: 905 693-9326
Website: www.opb.gov.on.ca

Information on Offenders

Victim Notification for Offenders in a Federal Prison

To receive information on offenders in federal correctional facilities, victims must register with either the Correctional Service of Canada (CSC) or the Parole Board of Canada (PBC). Information includes the offender’s scheduled release date, parole hearing dates, and any escapes or transfers. Victims do not have to register with both agencies in order to receive information from both the CSC and the PBC.

The CSC and PBC have also created a Victims Portal which gives victims and/or their named representatives online access to information and services to which they are entitled.

To learn more about becoming a registered victim and getting information about a federal offender (serving a sentence of two years or more) and/or to access registration forms, call the CSC or PBC, visit their websites, or go to the online Victims Portal:

Correctional Service of Canada:
Toll-free 1-866-875-2225
Link: www.csc-scc.gc.ca/victims

Parole Board of Canada
Toll-free: 1-866-789-4636
Link: www.canada.ca/en/parole-board

Victims Portal: https://victimsportal-portailvictimes.csc.scc.gc.ca

Victim Notifcation for Offenders in a Provincial Prison: Victim Notification System

The Victim Notification System (VNS) is an automated telephone notification system that provides victims who have registered with the VNS with information on offenders who are serving their sentences in provincial prison. Information includes parole hearing dates, decisions to release or to deny parole, and temporary absences. After calling the VNS, victims will be given the option of registering. Registered victims will receive automated phone messages instructing them to call back to get more information if there are changes in the status of offenders.

To register with the VNS:

Call the Victim Support Line and select the option for the Victim Notification System.

Greater Toronto Area: 416 314-2447
Toll-free: 1 888 579-2888

Victim-Related Training